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Effective Date: 04/08/2025
These Terms and Conditions (“Agreement”) govern the use of cleaning services provided by Klenza Clean (“Klenza Clean”, “we”, “us”, “our”) and apply equally to individuals or entities (“you”, “User”) who access, browse, or use our website, request a quotation, submit an enquiry, or engage us for cleaning services. By accessing our website or engaging our services, you acknowledge that you have read, understood, and agreed to be legally bound by the terms set out herein.
This Agreement applies to:
(a) All Clients who book, schedule, or receive residential or commercial cleaning services from Klenza Clean; and
(b) All Users of our website and digital platforms, including those who submit service enquiries or browse content.
Klenza Clean agrees to provide cleaning services as outlined in the service quotation, service agreement, or booking confirmation. Services may include general, deep, or end-of-lease cleaning, or any other services as mutually agreed in writing. All services shall be provided in accordance with applicable health and safety standards and subject to availability.
By accessing our website or digital platforms, you agree not to misuse, copy, reverse engineer, or otherwise interfere with the normal operation of our digital infrastructure. All intellectual property, including written content, images, branding, and documentation, remains the exclusive property of Klenza Clean and may not be reproduced or distributed without prior written consent.
Unless otherwise agreed in writing, services shall be rendered between 8:00 AM and 6:00 PM, Monday to Friday, excluding public holidays. Services rendered on a public holiday are subject to a surcharge equal to 2x of the standard service rate.
Clients must ensure safe, unhindered access to the service location, including keys or access codes, electricity, running water, and a hazard-free environment. Where access is not provided as scheduled, a call-out fee of $99 shall be payable.
Klenza Clean shall provide all cleaning materials and equipment unless otherwise agreed. Where the Client provides cleaning products or equipment, Klenza Clean shall not be held liable for any faults or adverse outcomes resulting from their use.
Cancellations made less than 24 hours prior to the scheduled appointment will incur a $50 cancellation fee. Same-day cancellations or failure to provide access will be charged at the full service rate. Rescheduling requests must be made at least 48 hours in advance.
Ongoing service agreements may be terminated by either party with 28 days’ written notice. Where discounted rates were extended on the basis of a minimum term, early termination shall attract a break fee of $99.
Complaints regarding the quality of services must be submitted in writing within 24 hours of completion. Where a complaint is substantiated, Klenza Clean will, at its discretion, offer a complimentary re-clean within 72 hours, subject to availability.
Klenza Clean shall not be liable for any indirect, incidental, or consequential loss or damage, including but not limited to loss of income, business interruption, or property devaluation. Any claims for physical damage must be reported within 24 hours. Liability, if established, shall be limited to the total fees paid for the specific service in question.
All Users and Clients are expected to treat Klenza Clean personnel with dignity and respect. Klenza Clean maintains a zero-tolerance policy for abusive, threatening, or discriminatory behaviour. Any breach of this policy will result in immediate termination of services and may be subject to legal action.
Klenza Clean utilises cookies and analytical tools to monitor website performance and enhance user experience. By using our website, you consent to the use of such technologies in accordance with our Privacy Policy.
All intellectual property on our website and in our service materials remains the exclusive property of Klenza Clean. You may not reproduce, republish, or distribute any part of our materials without prior written consent.
Klenza Clean shall not be liable for any delay or failure in performance arising from events beyond its reasonable control, including but not limited to acts of God, pandemics, labour shortages, power outages, or natural disasters.
Klenza Clean reserves the right to amend these terms at any time without prior notice. Revised terms will be effective immediately upon posting on our website. Continued use of our services or website constitutes acceptance of such changes.
This document constitutes the entire agreement between you and Klenza Clean and supersedes any prior discussions, understandings, or agreements. Any modifications must be made in writing and signed by both parties.
For all enquiries relating to this Agreement, please contact:
📧 info@klenzaclean.com.au